Policies &
Terms

Overview

Vyara ("we", "our", "us") operates the website vyara.shop. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our store. By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect

When you place an order or create an account on Vyara, we collect the following personal information:

• Identity & Contact: Full name, email address, phone number
• Delivery: Shipping address, city, state, PIN code
• Billing: Billing address and payment-related information (processed securely via Shopify Payments — we do not store raw card details)
• Order Data: Products ordered, order history, transaction IDs
• Device & Usage: IP address, browser type, pages visited, referral source, cookies

How We Use Your Information

Your data is used strictly to operate and improve our services:

• Processing and fulfilling your orders
• Sending order confirmations and shipping updates
• Providing customer support
• Preventing fraud and unauthorised transactions
• Analysing website performance and improving user experience
• Complying with applicable Indian laws and regulations

Cookies & Tracking

Our website uses cookies to enhance your browsing experience. These include:

• Essential cookies: Required for checkout, cart, and session functionality (Shopify)
• Analytics cookies: Used to understand how visitors interact with the site
• Performance cookies: Help us measure site speed and stability

You may disable cookies in your browser settings. Disabling essential cookies may prevent checkout from functioning correctly.

Third-Party Services

Vyara is built on the Shopify platform. Your data is stored and processed using Shopify's secure infrastructure. We may also use trusted third-party services for:

• Payment processing (Shopify Payments / Razorpay)
• Shipping and logistics partners
• Email communication tools
• Website analytics

These services have their own privacy policies. We do not sell, rent, or trade your personal information to any third party for marketing purposes.

Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, alteration, or disclosure. All transactions are encrypted via SSL. However, no method of transmission over the internet is 100% secure.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Withdraw consent for marketing communications at any time

To exercise any of these rights, contact us at vyara@vyara.com.

Governing Law

This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000 and applicable rules thereunder. Any disputes shall be subject to the jurisdiction of courts in New Delhi, India.

Shipping Coverage

Vyara currently ships within India only. We do not offer international shipping at this time. We are working to expand coverage — stay tuned.

Processing Time

All Vyara products are produced in small batches or made-to-order. Once your order is placed and payment is confirmed:

• Processing time: 2–7 business days

Processing includes production, quality check, and packaging. Business days exclude Sundays and public holidays.

Delivery Time

After dispatch, estimated delivery times are:

• Metro cities: 3–5 business days
• Tier-2 / Tier-3 cities: 5–8 business days
• Remote / rural areas: 7–10 business days

These are estimates provided by our courier partners and are not guaranteed. Actual delivery may vary.

Tracking

Once your order is shipped, you will receive a tracking number via email or SMS. You can use this to track your shipment through the respective courier's website. Vyara is not responsible for delays caused by the courier partner after dispatch.

Delays & Exceptions

Delivery may be delayed due to circumstances beyond our control, including but not limited to:

• Adverse weather conditions
• Courier operational issues or strikes
• Public holidays or peak season volumes
• Incorrect or incomplete delivery address provided by the customer
• Regional delivery limitations in certain PIN codes

Vyara will not be liable for delays caused by the above factors. If your order is significantly delayed beyond the estimated window, please contact us and we will assist to the best of our ability.

Failed Deliveries

If a delivery attempt fails due to the customer being unavailable or providing an incorrect address, the courier may return the parcel to us. Re-shipping charges in such cases will be borne by the customer. We will contact you before re-dispatching.

Shipping Charges

Shipping charges, if applicable, are calculated at checkout based on your delivery location and order weight. Any applicable charges are clearly displayed before you confirm payment.

Eligible Return Conditions

We accept returns or issue replacements/refunds only in the following cases:

• Damaged product received: The product arrived physically damaged due to shipping mishandling
• Wrong item received: You received a product different from what you ordered
• Manufacturing defect: A structural or functional defect attributable to the production process (not inherent 3D print characteristics)

Non-Eligible Conditions

Returns or refunds will not be accepted for:

• Change of mind or personal preference
• Minor layer lines, surface texture, or aesthetic variations inherent to 3D printing
• Colour differences caused by screen calibration or photography lighting
• Incorrect product selection or sizing by the customer
• Damage caused after delivery (post-delivery mishandling)
• Orders where the damage report window has lapsed (see below)

Reporting a Damage or Defect

All damage or defect claims must be raised within 48 hours of delivery. Claims submitted after this window will not be entertained.

To raise a claim, email us at vyara@vyara.com with the subject line "Order Issue – [Your Order Number]" and include:

• Your order number
• Clear photographs of the product showing the damage or defect
• Photograph of the packaging (exterior and interior)
• Brief description of the issue

Review & Resolution

Once we receive your claim, we will:

• Review the submitted evidence within 3–5 business days
• Notify you of the approval or rejection of your claim
• If approved, offer a replacement or refund at our discretion

Approved refunds will be processed to the original payment method within 7–10 business days, subject to your bank's processing time.

Return Shipping

If a return of the physical product is required for a valid approved claim, we will coordinate return shipping. Do not ship any product back to us without prior written approval from our team.

Order Cancellations

Orders may be cancelled within 12 hours of placement, provided production has not yet commenced. To cancel, contact us immediately at vyara@vyara.com. Cancellations after the 12-hour window or after production has started cannot be guaranteed.

Acceptance of Terms

By accessing or using the Vyara website (vyara.shop), placing an order, or creating an account, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our website or services.

Product Information & Accuracy

• We make every effort to ensure product descriptions and images are accurate and up to date. However, product descriptions, dimensions, and features may vary slightly from the published information.
• Colours shown on product images may appear differently depending on your screen's calibration, brightness, and colour profile.
• All Vyara products are 3D printed. By nature, they may contain minor layer lines, surface texture variations, or small manufacturing marks. These are inherent to the production process and are not considered defects.
• Product availability may change without notice. We reserve the right to limit quantities or discontinue any product at any time.

Pricing

• All prices are listed in Indian Rupees (INR) inclusive of applicable taxes unless stated otherwise.
• Prices are subject to change without prior notice. The price applicable to your order is the one displayed at the time of checkout.
• In the event of a pricing error, Vyara reserves the right to cancel the order and issue a full refund.

Orders & Payment

• Placing an order constitutes an offer to purchase. An order is confirmed only upon payment processing and our order confirmation email.
• We reserve the right to cancel or refuse any order that we reasonably suspect to be fraudulent, abusive, or placed in bad faith.
• Payment must be made in full at the time of placing the order through our available payment options.

Intellectual Property

All content on vyara.shop — including but not limited to the brand name, logo, product designs, graphics, visual assets, copy, and UI — is the intellectual property of Vyara. Unauthorised reproduction, distribution, or commercial use of any Vyara intellectual property is strictly prohibited and may result in legal action.

Products sold by Vyara are intended for personal display and collection purposes only. They may not be resold, replicated, or used for commercial purposes without explicit written permission from Vyara.

User Conduct

By using our website, you agree not to:

• Use the site for any unlawful purpose
• Attempt to gain unauthorised access to any part of the site or its systems
• Post or transmit any false, misleading, or harmful content
• Infringe upon the intellectual property rights of Vyara or third parties

Limitation of Liability

Vyara shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products or services. Our liability is limited to the purchase price of the product in question. We are not responsible for any loss, injury, or damage resulting from misuse of our products.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of the Republic of India. Any disputes arising from or related to your use of Vyara's website or products shall be subject to the exclusive jurisdiction of the competent courts in New Delhi, India.

Amendments

Vyara reserves the right to update or modify these Terms & Conditions, Privacy Policy, Shipping Policy, and Return & Refund Policy at any time without prior notice. Changes are effective immediately upon posting on the website. Continued use of the website after any changes constitutes your acceptance of the updated terms.

Contact

For any queries regarding these policies, reach out to us:

• Email: vyara@vyara.com
• Contact form: vyara.shop/pages/contact